Refund Policy
At Aadhyanshi Enterprises, customer satisfaction is very important to us. We maintain high standards of quality and hygiene in our products. This Refund Policy explains the conditions under which refunds are processed for orders placed through our website or other official channels.
1
Eligibility for Refund
- Refunds are applicable only in the following cases:
- Product received is damaged, spoiled or defective at the time of delivery.
- Wrong product delivered.
- Order not delivered within the promised time frame.
2
Proof of Issue
- To request a refund, you must provide:
- Clear photos/videos of the received product showing the issue.
- Order number and delivery details.
- A brief description of the problem.
3
Refund Request Window
- You must raise a refund request within 24 hours of delivery.
- Requests raised after 24 hours may not be eligible for a refund due to the perishable nature of fresh food products.
4
Verification Process
- Our team will review your request, verify the issue and may ask for additional information if required.
- This verification process usually takes 1–3 working days.
5
Refund Approval
- Once your request is approved, the refund will be processed through the original payment method:
- UPI / Wallet / Net Banking: 3–5 working days.
- Debit/Credit Card: 5–7 working days.
- Cash on Delivery (COD): Bank transfer within 5–7 working days (after account verification).
6
Non-Refundable Cases
- Refunds will not be provided in the following cases:
- Change of mind after purchase.
- Minor variations in product appearance, size or packaging.
- Products consumed or partially used.
- Delay due to reasons beyond our control (e.g., severe weather, courier issues, customer unavailable).
7
Replacement Option
- In some cases, we may offer a free replacement instead of a refund, subject to product availability.
- Our customer support team will inform you about the best possible solution for your convenience.
8
Policy Updates
- We may update this Refund Policy from time to time to comply with industry standards and operational changes.
- Any changes will be posted on this page with the updated revision date.
9. Contact Us
If you have any questions or need to request assistance regarding this policy, please reach out to our team:
+91 91790 22810 | +91 8103850501 aadhyanshienterprise@gmail.com
Building No. 12, Sushila Bhawan, Banshi Dham Colony, Pipliya Rao Survey No 12, Indore – 452001, Madhya Pradesh
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